Privacy Policy – Scholaroos

Scholaroos (“we,” “us,” or “our”) is committed to helping users learn more effectively and efficiently through our software and services. This Privacy Policy explains how we collect, use, and disclose the personal information you provide to us, whether online, through our website, or via our mobile applications and other software (collectively, the “Services”). It also outlines certain rights you may have regarding your personal information. This Policy applies when you use our Services as a consumer and does not apply to job applicants, contractors, or employees.
By accessing or using our Services, communicating with us, or otherwise interacting with us, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy.
This Policy is intended to inform you about how we handle Personally Identifiable Information (“PII”). PII refers to information that, alone or in combination with other data, can identify, contact, or locate an individual, or identify an individual in context, as defined under applicable privacy laws and information security standards. We encourage you to review this Policy carefully to understand our data practices and your rights with respect to your personal information.

1. Personally Identifiable Information (PII) and Data Collection

We are committed to protecting your privacy and ensuring your personal information is handled responsibly. This section explains the types of Personally Identifiable Information (“PII”) we collect, how we collect it, and how it is used and protected.
(i) Information You Provide to Us - When you interact with our Services, you may choose to provide personal information, including but not limited to:
• Your name, username, and email address
• Content you create, upload, transmit, or post, such as text, images, audio, video, study sets, course or school information, survey responses, and support communications
If you log in using a third-party authentication service (e.g., Google, Apple, or Facebook), that service may share certain information with us, such as your name, email address, or date of birth, to pre-populate our sign-up forms. You may also provide additional information voluntarily to enable specific features or improve your experience.
(ii) Information Collected Automatically - When you use our Services, we may automatically collect information about your device, browser, and usage patterns. This includes:
• Device type, operating system, IP address, device identifier
• Pages viewed, features used, session duration, clicks, scrolling, and typing activity
• Referring websites or search terms that led you to our Services
We collect this information using cookies, pixels, beacons, tags, local storage, and similar technologies to improve the functionality of our Services, analyze usage, and personalize your experience. Social media features integrated into our Services may also collect information via these tools.
(iii) Information From Third Parties - We may receive information about you from third parties, including:
• Partners and service providers, such as cloud providers, payment processors, customer support chat providers
• Advertising companies that display ads in the Services using cookies or pixels
• Other users who refer you to Scholaroos
• Publicly available sources, such as social media posts, discussion forums, or other online platforms
We may combine this information with data we collect directly from you to improve accuracy, enhance your experience, and provide personalized features.
(iv) Purchase Transactions - If you purchase a subscription or other services, we may collect your name, email address, and billing information. Payment processing is handled securely by our third-party providers, and payment card details are not stored on our servers. Some information may be retained to verify licenses or provide ongoing account access.
(v) Use and Sharing of PII - We do not sell or trade your PII. Your personal information may be shared only as necessary to provide and maintain the Services, comply with legal obligations, or with third-party service providers who perform functions on our behalf (e.g., cloud storage or payment processing).
(vi) Protecting Your PII - We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:
• Encryption of data in transit
• Access controls and role-based permissions
• Regular security reviews and monitoring
(vii) Your Choices - You may choose not to provide PII, but some features of the Services may be limited or unavailable without it. You can also manage certain preferences regarding cookies and tracking technologies through your device or browser settings.

2. How We Use Your Personal Information

We use the personal information you provide to operate, improve, and protect our Services, as well as to communicate with you. Specifically, we use it for the following purposes:
(i) Providing and Personalizing the Services - To help you log in, manage your content, enable study tools, process payments, and send transactional updates. We also use your information to personalize your experience and recommend relevant content.
(ii) Improving the Services - To analyze performance, gather feedback, conduct research, and enhance functionality so we can continuously deliver a better experience.
(iii) Support and Communication - To respond to your requests, provide assistance, and send important administrative updates.
(iv) Marketing and Promotions - To share information about features, promotions, offers, and updates, including through third-party platforms and advertising partners. This may involve using identifiers (such as email or device IDs) to tailor ads, measure performance, and improve relevance.
(v) Fraud and Security - To prevent, detect, and investigate fraud, abuse, or other unlawful activity, and to safeguard the integrity and security of the Services.
(vi) Legal and Contractual Compliance - To protect our rights and property, enforce our Terms of Service and policies, verify your identity if necessary, and comply with applicable laws or lawful requests.
(vii) Other Uses with Notice - For any other purposes disclosed at the time of collection or otherwise with your consent when necessary.

3. Third-Party Services

Our software relies on certain third-party services to provide core functionality, including but not limited to:
Cloud Storage & Hosting Providers for storing, managing, and securing user-generated content and account data.
Payment and Subscription Processors for handling purchases, subscriptions, renewals, and related billing functions.
Our software may integrate with or provide access to third-party services, including but not limited to Google Drive, Dropbox, iCloud, payment processors, or other external tools and platforms. These services are offered for your convenience, but they are not operated or controlled by us.
When you choose to use any third-party service in connection with our software, you acknowledge and agree that:
(i) Separate Terms and Privacy Policies — Your use of third-party services is governed by their own terms of service, privacy policies, and practices. It is your responsibility to review and comply with those agreements. Please reach out to us to know which third-party services we use.
(ii) No Control or Endorsement — The inclusion of links, integrations, or references to third-party services does not constitute our endorsement or guarantee of those services. We make no warranties or representations regarding their reliability, security, or accuracy. While we integrate these services to support our software, we do not control, endorse, or make any guarantees regarding their performance, security, accuracy, or availability.
(iii) Liability Disclaimer — We are not responsible or liable for any issues, losses, or damages arising from your use of third-party services, including disruptions, data handling practices, or disputes related to billing or subscriptions. Any such matters must be resolved directly with the third-party provider.
(iv) Data Sharing — To provide features such as content storage, authentication, and subscription management, we may transmit certain limited user data to these third-party providers. This sharing is strictly for enabling functionality and is subject to the respective provider’s policies. We encourage you to review the privacy policies of each third-party provider before using our app.
(v) Advertising and Future Integrations — If we add third-party advertising networks, analytics providers, or other integrations in the future, this policy will be updated accordingly. Continued use of the software after such updates constitutes your acceptance of the revised terms.
While we take reasonable measures to safeguard your data, we cannot guarantee absolute security and are not responsible for the practices of third-party service providers. By using our software, you agree to interact with third-party services at your own discretion and risk.

4. Data Protection, Security, and Retention

(i) Data Security - We take the protection of your personal information seriously. Sensitive information such as passwords, financial details, and personal identifiers is encrypted during transmission and storage. Our systems adhere to widely accepted industry standards for secure data handling, including encrypted protocols and role-based access controls to limit access to authorized personnel only. Where possible, we apply anonymization or pseudonymization techniques so that personal identifiers are replaced with randomized or non-identifiable references. While we use reasonable safeguards to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and we encourage you to use caution when sharing information online.
(ii) Retention of Data - We retain your personal information only as long as necessary to provide our Services, comply with legal obligations, or fulfill legitimate business purposes such as support, licensing, financial compliance, or diagnostics. Examples include:
• Purchase records retained for licensing and financial compliance.
• Usage logs retained temporarily for troubleshooting and support.
• Support communications, feedback, and survey responses retained to improve our Services and maintain accurate business records.
Once data is no longer required, we delete it in accordance with our standard deletion processes. Non-personal, de-identified, or aggregated information may be retained indefinitely for research, analytics, or service improvement.
(iii) User Data Deletion - You may request deletion of your account and personal data at any time through the app or by contacting our support team. We will delete your data promptly unless retention is required by law (e.g., for tax, compliance, or fraud-prevention purposes).
(iv) Data Backup and Disaster Recovery - We rely on secure third-party infrastructure providers to store and safeguard user data. These providers maintain their own security, redundancy, and backup measures to protect against accidental loss, outages, or technical failures. We depend on their reliability and compliance standards to help ensure the ongoing availability and protection of your data.
(v) Third-Party Services and Platforms - Some features of our Services integrate with trusted third-party providers. These providers maintain their own privacy and security practices, which we rely upon to ensure data integrity. We encourage you to review their privacy policies to understand how your data is managed. If you choose to interact with independent third-party websites or platforms through our Services, please note that those platforms operate separately from us. We are not responsible for any personal information you share directly with them.

5. AI-Powered Features

Our software provides features powered by artificial intelligence (AI), such as transcription, summarization, and flashcard generation. To provide these features, your input data (e.g., uploaded text or audio) may be processed by third-party AI providers.

While we take measures to safeguard your information, AI-generated outputs may not always be accurate or complete. Users are responsible for reviewing and verifying such outputs before relying on them. We disclaim liability for any errors, omissions, or consequences arising from AI-generated content.

6. Cookies and Tracking Tools

We may use cookies and similar technologies (such as local storage, analytics tools, and crash reporting services) to enhance the functionality and performance of our website and applications. These technologies help us remember your preferences, improve your browsing experience, and understand how our services are used so we can continue to improve them.

Functionality related cookies are always on. Certain optional analytics and crash-reporting features may collect information about app usage and performance. You can choose to disable these optional features at any time in the Privacy Settings of the app. Disabling them will not affect your ability to use the core features of the service.

7. Do Not Track Disclosure

Some browsers and devices allow users to enable “Do Not Track” or similar settings to signal their preference to opt out of online tracking. At this time, our Services do not respond to these signals, except where we are required to do so by applicable law. We may, however, honor other legally recognized privacy preference mechanisms (such as Global Privacy Control) to the extent required.

8. COPPA (Children’s Online Privacy Protection Act)

Our Services are designed for general use and are not intended for children under the age of 13 (or under the minimum age of digital consent in your local jurisdiction). We comply with the Children’s Online Privacy Protection Act (COPPA) and take steps to protect children’s personal information in accordance with applicable laws.
We do not knowingly collect personal information from children under the age of 13 without verified parental or guardian consent. If a child attempts to use our Services without such consent, we will delete the account and any associated data. Parents or guardians who believe that their child has provided personal information without consent should contact us so we can promptly address the matter.
For children whose accounts are created with parental consent, we collect only the minimum information reasonably necessary to provide our Services, such as a email address or login information. This information is used solely to operate the Service, maintain security, and meet legal obligations.
Parents and guardians may review, update, or request deletion of their child’s personal information at any time by contacting us. Where required by law, we will obtain parental consent before collecting, using, or disclosing a child’s information.
We encourage parents and guardians to supervise their children’s online activities and to instruct their children never to provide personal information without permission.

9. Fair Information Practices

We are committed to following the Fair Information Practices, a set of principles that serve as the foundation for U.S. privacy law and have influenced international data protection standards. These practices guide how we collect, use, store, and share personal information.
Key principles we adhere to include:
(i) Transparency: We clearly inform users about what personal information we collect, how it is used, and with whom it may be shared. Our Privacy Policy provides detailed explanations of these practices.
(ii) Purpose Limitation: We collect personal information only for specific, legitimate purposes, such as providing our Services, improving user experience, ensuring security, and fulfilling legal obligations.
(iii) Data Minimization: We limit the collection of personal information to what is reasonably necessary to achieve the purposes outlined in this policy.
(iv) Access and Correction: Users have the right to access, review, and correct personal information that we hold about them. We provide mechanisms for users to update or delete their data where applicable.
(v) Security Safeguards: We implement reasonable technical, administrative, and physical safeguards to protect personal information from unauthorized access, disclosure, or alteration.
(vi) Individual Redress: Users have the right to seek redress if they believe their personal information has been mishandled. This includes contacting us directly to resolve concerns and pursuing any enforceable actions under applicable law.
(vii) Accountability: We regularly review and update our practices to ensure compliance with evolving privacy standards and legal requirements.
By adhering to these principles, we aim to provide a trustworthy and responsible environment for managing personal information while empowering users to exercise their privacy rights.

10. CAN-SPAM Compliance

We respect your inbox and are committed to complying with the CAN-SPAM Act, which governs commercial email communications in the United States and grants recipients the right to stop receiving unwanted messages.
(i) Collection and Use of Email Addresses: We collect email addresses solely for purposes necessary to provide and maintain our Services, including:
• Account-related notifications, such as password resets or verification emails.
• Important updates about the software, including bug fixes or new feature announcements.
• Transactional communications, such as receipts or billing confirmations.
(ii) Promotional Communications: We do not send marketing or promotional emails without your explicit consent. If you have opted in to receive promotional content, we will clearly identify such messages and allow you to withdraw your consent at any time.
(iii) Unsubscribe and Opt-Out: Every email we send includes a clear and easy-to-use option to unsubscribe from future communications. Upon your request, we will promptly remove your email address from any mailing lists.
(iv) Commitment to Compliance: We maintain practices to ensure that our email communications are transparent, respectful, and in full compliance with applicable laws. We do not share, sell, or trade your email address to third parties for marketing purposes without your consent.
By using our Services and providing your email, you acknowledge and consent to our practices as outlined in this policy.

11. Regional Privacy Rights

If you are located in the European Economic Area (EEA), the United Kingdom, Switzerland, or California, you have additional rights regarding your personal information:
(i) EEA, UK, and Switzerland (GDPR/Swiss Data Protection Law):
• You may request access to, correction, or deletion of your personal information.
• You may withdraw consent for data processing at any time where processing is based on consent.
• You have the right to data portability and to object to certain processing activities.
• If you believe we are processing your personal data unlawfully, you can lodge a complaint with your local data protection authority.
(ii) California (CCPA/CPRA):
• California residents may request access to or deletion of personal information we collect.
• You may opt-out of the sale of your personal information (note: we do not sell personal information, but we disclose certain information to service providers to operate the Services).
• California law prohibits us from discriminating against you for exercising your privacy rights.

12. Privacy Rights in Your State of Residence

Depending on the laws of your state, you may have certain rights regarding the collection, use, and disclosure of your personal information.
We collect personal information as described in the “Personal Information We Collect” section and share it as outlined in the “Disclosure of Your Personal Information” section. Information collected from children under 13 is addressed in the “Children’s Privacy” section.
We do not engage in automated decision-making or profiling that produces legal or similarly significant effects, so these rights do not apply to automated decision-making in our Services.
Subject to your state’s laws and certain limitations, you may have the right to:
(i) Right to Know: Confirm whether we process your personal information and obtain details about the information collected.
(ii) Right to Access and Portability: Access the personal information we hold about you and, where required by law, receive a copy in a portable format suitable for transfer to another entity.
(iii) Right to Correction: Request correction of inaccuracies in your personal information.
(iv) Right to Control Sensitive Information: Exercise control over the collection and use of sensitive personal information, if applicable.
(v) Right to Opt Out of Targeted Advertising: Direct us not to use or share your personal information for certain targeted advertising purposes.
(vi) Right to Opt Out of Sales: Direct us not to sell your personal information to third parties.
(vii) Right to Deletion: Request deletion of personal information we maintain about you, subject to certain exceptions.
(viii) Right to Withdraw Consent: Withdraw your consent where processing relies on your prior consent.
Some states also provide protections against retaliation or discrimination for exercising these rights. To exercise any of the rights above, you may contact us via the Your Privacy/Cookie Choices link in the app or send an email to [your privacy contact] with the subject line “Privacy Request.” We may request additional information to verify your identity and confirm your eligibility to make the request.
If you are not satisfied with how we respond to your request, your state may provide a right to appeal. You may also contact your state attorney general or other applicable regulatory authority to raise a concern about our privacy practices or handling of your request.

13. Amendments and Changes

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, Services, or applicable laws. Any updates will be posted on this page with the revised effective date, and we encourage you to review the policy periodically.
If we make material changes in how we collect, use, or disclose your personal information, we will provide notice prior to the changes taking effect. Your continued use of our Services after such updates constitutes your acceptance of the revised Privacy Policy.
If you disagree with any changes, you may delete your account or stop using the Services at any time. If you have questions or concerns about updates to this policy, please contact us directly.

14. Contact Us

For questions, comments, or support, please contact us at scholaroos.help@gmail.com.